Our main help desk email address is flats@fresnounified.org.

When you send us an email about any issue, provide as much detail as possible. Screenshots would help. If the problem is on a website, send us a link to the website.

Our phone number is (559) 457-3939.

It is the students’ and parents’/guardians’ responsibility to protect the issued device. If the device has been broken, lost, or stolen parents/guardians will be responsible for replacing the device at one of our FLATS locations to continue with their student’s education during distance learning. If students and/or parents/guardians choose not to replace the device, simply let us know and you can return the distance learning device. Fees may be associated with devices that are lost, stolen, or damaged.

For more details on the device replacement, see the Replacement Cost table on our homepage.

Call San Joaquin Valley Internet Consortium at 559.278.0702 or 1-855-8-INTERNET at InternetEssentials.com

You can also contact FLATS for information regarding the Project 10Million Hotspots. Since your student is eligible to participate in this program, they will receive a free hotspot along with:

  • ​​100GB of free high-speed wireless data for the year
  • Free, regularly updated Children’s Internet Protection Act (CIPA) compliant content filter with every device

The Windows devices provided, HP ProBook, ASUS, Lenovo e 300 and Surface Go devices were selected based on function, durability and cost. The Windows devices provide access to applications and Microsoft Office 365 apps that aide in the student learning and collaboration during distance learning.

The district will provide grade-level appropriate content and other resources on the device.  Additional content must be vetted through the student’s teacher to the Information Technology Team for approval to be used as a distance learning resource.

The district will be using Software Center to manage the Windows devices. The district cannot remotely monitor location, turn on services, or access the device camera with these management solutions. It is important that parents/guardians monitor their students’ device usage.

Below are important tips for students and parents/guardians to ensure privacy and security:

  • Don’t give out personal information online, such as name, phone number or home address
  • Never send pictures to strangers
  • Don’t access web content without permission
  • Tell an adult if you receive a mean or strange message
  • Students should use devices in common areas for easy monitoring
  • Use the browser’s safe search settings if available

The district will abide by all Federal and State laws governing student privacy including:

  • FERPA – Family Educational Rights and Privacy Act
  • COPPA- Children’s Online Privacy Protection Act
  • CIPA- Children’s Internet Protection Act
  • SOPIPA- Student Online Personal Information Protection Act
  • California Education Code

Internet Safety – Fresno Unified has implemented content filtering and/or blocking technologies to restrict access to inappropriate material while on the district’s network. The student’s parent or guardian is responsible for supervising and monitoring device usage that occurs outside the district network which is anywhere off-campus. The district has pre-installed an app from Gaggle. Gaggle has been implemented, this added functionality increases the protection of students in Gaggle districts utilizing Microsoft Teams, which allows teachers, students, and coaches to chat, meet, call, or collaborate with ease. The app monitors exchanges between students to ensure there is no bullying, discussion of weapons, etc.

Acceptable and Responsible use of technology – The student is expected to abide by the district’s Acceptable Use Policy and practice positive digital citizenship.

To be a good digital citizen includes the responsible use of technology. Students are to act in ways that are safe, legal, and ethical. This includes positive interactions with others online, keeping personal information private, and respecting the work of others. A good digital citizen will not participate in and will report online bullying, harassment, or hate speech.

If you are needing immediate assistance, please come to one of our three FLATS centers listed below. Our hours are from Monday – Friday, from 7:00am – 4:00pm. We are closed on district holidays.

Please be sure to wear a mask, and to bring a valid ID with you. We ask that you do not visit any of our centers if you are experiencing symptoms of COVID-19 such as cough, shortness of breath, or fever, have a confirmed or suspected case of COVID-19, or have come in contact in the last 14 days with a person who has been confirmed or suspected of having COVID-19.

ADDRESS: Homan Elementary, Room 3-A –https://goo.gl/maps/Xw43ykD2RFvDq1MD8
1602 W Harvard Ave, CA 93705
Between West and Clinton

ADDRESS: Burroughs Elementary, Room 30 – https://goo.gl/maps/QDpGEUKtyDAqihxL6
166 N Sierra Vista Ave, Fresno, CA 93702
Between Tulare and Chestnut

ADDRESS: Tioga Middle School – Room 3 – https://goo.gl/maps/ii2eRDbT7cBmjX6x7
3232 E Fairmont Ave, Fresno, CA 93726
Between Shaw and First Street

If you need assistance, contact FLATS:
Phone: (559) 457-3939
Email: flats@fresnounified.org

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